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At Sara Lee, we had this brand called L'Eggs. A pair of pantyhose that came inside of an egg that was sold in the grocery store - just a great brand.
“Nothing beats a great pair of L'Eggs.”
It was a 500 million dollar brand in the 80s with an interesting concept. You could buy your pantyhose in a grocery store.
Understanding the customer’s needs is critical to moving them through their customer journey in their relationship with you. Like any relationship, it's based on communication - a two-way conversation with your customer. Let's face it. We’re not very good at it. And that's because we aren’t that good at listening. Discovering their pain points, and challenges as well as communicating your ideas, or solutions requires not only hearing but actively listening to the customer.
In this interview with Elaine Fogel, marketing and branding expert, she answers a few questions about her work, her experience and gives us some practical tips.
- What is the most difficult or unusual thing you have tried to do marketing for?
- What do you love about what you do? What do you enjoy doing marketing for?
- What can you tell us about the importance of printed marketing materials?
As consumers, we have never had access to as much information as we now have. Whether buying a car or selecting a service provider, in just a few clicks we can evaluate costs, benefits, features and reviews and then make good choices quickly. All this product information is readily available, easy to interpret, and quick to access. For consumers, more data typically equals better decisions.
For marketers, not so much.
Print marketing materials? Remember those? The ones you can touch and feel?
Well, printed materials may have lost some luster since the advent of digital marketing, but, know this…. they are experiencing a resurgence. Marketers are realizing that branded print collateral can be an integral part of a sound marketing mix.
First of all, check out these surprising stats about print:
Marketing portals help businesses control their brand, support their sales teams, and better allocate company resources, but they aren’t right for every company. Answer the following questions to help determine if portal is right for your organization.
- Does your company have a marketing department or people assigned to marketing?
- Does your company have a sales team, reps, agents or dealers?
A surprising thing happened during a recent brainstorming session I led for a retail client. We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the development leader failed to identify any new ideas for store layout or building features. And the merchandising vice president had difficulty understanding why “product” was one of the categories we were discussing.
Boxes of stationary under the stairwell with the old logo; shelves in the warehouse with outdated catalogs; pallets with posters promoting last month's event; all good material - none of it useful anymore. As circumstances and strategies change, branding and messaging evolves, marketing collateral often needs to be updated. All these improvements are important to the success of the company so having a plan can help reduce obsolescence and keep waste down to a minimum.
It's an odd question when talking about a brand. Considering that brands are things, not people, it seems silly to assign them a gender identity. And yet, research shows that we do see gender signals from branding. Consumers clearly like thinking of brands as male or female and there is a strong motivation for marketers working with a brand to use gender classification to connect more clearly with their customers.
Specialization in marketing teams often leads to print and digital marketing strategies becoming misaligned. Tech savvy, data-focused marketers managing digital media including social, paid, content, etc., and designers, wordsmiths, layout-conscious artists preparing catalogs, brochures, and other print items. Centering the strategy around the customer experience makes it easier to keep strategies aligned.